FAQs

🌟 FAQs - Blue Alien Co.

1. Where do you ship from?
We ship from our international warehouses located in Asia and the USA. We work with reliable logistics partners to get your Stitch magic delivered right to your door! ✈️🌍

2. How long does shipping take?
Delivery usually takes 7 to 20 business days, depending on your location. Some orders may arrive sooner. We’ll send you a tracking code as soon as your order is shipped!

3. Do you ship worldwide?
Yes! We offer international shipping to most countries. No matter where you are, your Ohana is never too far away. 🌐💙

4. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to follow your delivery. If you need help tracking, feel free to contact us anytime!

5. What if my item arrives damaged or doesn’t show up?
Don’t worry! We’ve got your back. 💫 If your product arrives damaged or doesn’t arrive at all, just reach out to us within 7 days of receiving it (or expected delivery), and we’ll solve it with you — either a refund or a replacement.

6. Can I cancel or change my order?
We process orders very quickly, so please contact us within 6 hours of placing your order if you need to cancel or change something. After that, we can’t guarantee modifications.

7. What payment methods do you accept?
We accept major payment methods like Visa, Mastercard, PayPal, and more — all protected by secure encryption.

8. I still have questions. How can I contact you?
Easy! Just head over to our Contact Us page or email us at Contact@bluealienco.com — we’ll be happy to help!